RETURN AND CANCELLATION POLICY
We want you to be satisfied with your purchase. We are committed to delivering your product in excellent condition and in a timely manner. If you are dissatisfied in any way with your purchase, please contact us within 15 days of your purchase date by calling us directly at 307-751-9463 and/or sending us an email at firstname.lastname@example.org. We would like the opportunity to correct the situation if possible. Our first and foremost goal is to provide superior customer service, and with this in mind, we want to save the customer time and money when dealing with returns. Thus depending upon the item you purchased and the reason for your desire to return the item, we reserve the right to ask the customer to take and send us a photograph of the product to verify any flaw, defect or damage. In the event there is a problem, we can only issue a credit on your account for the item(s) in question. We reserve the right to charge a 15% return processing restocking fee.
While we work hard to provide as much information as possible to help customers make a selection they will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select. In the event you do experience a problem with the quality or taste of a bottle, please contact us within 15 days of when you receive the item and provide the details of your problem. We will do our best to resolve the problem, if at all possible.
FedEx requires the buyer to be present to sign for the package and provide proof of age in order upon delivery of the package. It is the buyer's responsibility to arrange for the acceptance of the package. We do not ship to a PO Box. We can ship to your place of business if you prefer. If the package is returned to us from FedEx because it could not be delivered, the buyer may pay for shipping again, and we will attempt to ship the item(s) again.
MERCHANDISE DAMAGED IN SHIPPING
In the event you experience a problem with a shipment of wine or other merchandise we offer for sale, please contact us within five (5) days of when you received the shipment by calling us directly at (307) 751-9463 and/or sending us an email at email@example.com. At our discretion we may offer a replacement, a discount, or an account credit.
Weather related damage is not the responsibility of Weston Wineries and we cannot guarantee against weather related damages.
Wine Orders: If you need to cancel your order for any reason, and so long as your order has not already shipped, a refund can be issued, however a 10% restocking fee may apply. All wine sales are final once an order has been picked up for delivery by our common carrier.
Non-Wine Orders: If you need to cancel your order after it has been picked up for delivery by our common carrier, a 15% restocking fee will be applied before a refund is issued. Please call us directly at 307-751-9463 and/or send an email as soon as possible to firstname.lastname@example.org if you need to cancel your order. Once the order has been received and processed back at our warehouse, we will refund your credit card account for the cost of the item(s) less shipping, handling, and the 15% restocking fee.